Win over your good tenants so they stay longer.
Creating a comfortable and inviting living environment to retain good tenants and encourage them to stay as long as possible can be easily achieved by following these five guidelines:
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1. Respond promptly to tenant requests (Be Responsive to Your Tenants' Calls)
As an apartment owner, you may not like or feel annoyed when tenants call repeatedly asking for immediate repairs or solutions to problems in the rental unit. Conversely, tenants may feel disappointed or frustrated if they repeatedly call to report a broken door lock without any response.
A possible solution is to establish a policy of checking within a certain number of hours or minutes of notification, similar to a pizza delivery guarantee of arrival within 30 minutes.
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2. Offer free major repairs (Sponsor a Free Major Repair)
This is an excellent offer for high-performing, long-term tenants. While such services may incur costs, it's important to remember that you are the true owner of the rental property. Major renovations help maintain the property's value and encourage tenants to stay with you for a long time. Kitchen and bathroom repairs are particularly appreciated by tenants.
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3. Replace Worn-out Appliances
This is another strategy that can make tenants feel good and happy, just as effective as offering major renovations. Examples include replacing a worn-out refrigerator or air conditioner.
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4. Give a Reward in Everu Milestones
This could include rewarding tenants who take good care of the apartment, furniture, and appliances. Examples of rewards include a rent discount or small gifts to show appreciation for their good care.
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5. Don't Forget the Holidays
This is a crucial opportunity to make tenants feel happy. The more you can make tenants feel appreciated and valued for having you as a tenant, or for ApartmentCare, the better. The more attractive these factors are to tenants, the better. A simple method is to send gifts or greeting cards to tenants during important holidays such as New Year's or Christmas.
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